Chief Product Evangelist, ProcedureFlow
Micah Peterson, a co-founding member of ProcedureFlow, stands at the intersection of software development, customer service, and knowledge sharing. A knowledge management expert and enthusiast, Micah has been helping companies transform their knowledge management for more than 15 years.
Recognizing the challenges of attaining true subject matter expertise, even within a small support team, Micah became intrigued by the discipline of knowledge management. His fascination propelled him on a journey to address these challenges. Along the way he has become Knowledge Centered Services certified (KCS) and created patented software to help build and maintain knowledge bases. Now, as a member of the founding team and the VP of Product Management at ProcedureFlow, he is able to use his passion to help
organizations manage their knowledge in ways they never thought possible.
For podcast hosts aiming to provide their audience with expert insights into the intricacies of customer experience, Micah Peterson stands out as a speaker who not only understands the challenges but has actively contributed to solutions. His ability to articulate nuanced topics with clarity and relevance ensures that discussions on knowledge management, agent experience, and customer experience will resonate deeply with listeners.
When he’s not sharing his love for knowledge management, you can find Micah playing with his seven kids, solving a Rubik’s Cube, or helping out at his local church.
First Contact: Stories of the Call Center
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Knowledge Cast by Enterprise Knowledge
Micah Peterson - Vice President of Product Management at ProcedureFlow
Punk CX with Adrian Swinscoe
The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow
Science of CX
Process Harmony: Jazz Up Your CX Symphony with Micah Peterson
Can I Speak to Your (Product) Manager?
How to Stop Failing Your Customers: Reduce Ambiguity
From Chaos to Clarity: Streamlining Knowledge for Improved Operations
Crafting the Ultimate Agent Toolkit: Guide to Exceptional Agent Experiences
Customer Delight Unveiled: Strategies for Transformative Customer Experiences
The Knowledge Revolution: Vision for Future-Ready Knowledge Management
Book Speaker Now
Click the button below to reach out to us and let us know!
2 Extra Reasons To Book...
Expert Guests Matter
Our guests have experience appearing on podcasts, so you don't need to coach them.
Eager to Share
Our guests see the value in appearing on your show, and they are ready to share their experience with their audience - and the world!