Micah Peterson

Chief Product Evangelist, ProcedureFlow

Bio Info

Micah Peterson, a co-founding member of ProcedureFlow, stands at the intersection of software development, customer service, and knowledge sharing. A knowledge management expert and enthusiast, Micah has been helping companies transform their knowledge management for more than 15 years.

Recognizing the challenges of attaining true subject matter expertise, even within a small support team, Micah became intrigued by the discipline of knowledge management. His fascination propelled him on a journey to address these challenges. Along the way he has become Knowledge Centered Services certified (KCS) and created patented software to help build and maintain knowledge bases. Now, as a member of the founding team and the VP of Product Management at ProcedureFlow, he is able to use his passion to help
organizations manage their knowledge in ways they never thought possible.

For podcast hosts aiming to provide their audience with expert insights into the intricacies of customer experience, Micah Peterson stands out as a speaker who not only understands the challenges but has actively contributed to solutions. His ability to articulate nuanced topics with clarity and relevance ensures that discussions on knowledge management, agent experience, and customer experience will resonate deeply with listeners.

When he’s not sharing his love for knowledge management, you can find Micah playing with his seven kids, solving a Rubik’s Cube, or helping out at his local church.

Previous Interviews

First Contact: Stories of the Call Center

First Contact: Stories of the Call Center

Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson

Knowledge Cast by Enterprise Knowledge

Micah Peterson - Vice President of Product Management at ProcedureFlow

Punk CX with Adrian Swinscoe

The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow

Science of CX

Process Harmony: Jazz Up Your CX Symphony with Micah Peterson

Can I Speak to Your (Product) Manager?

How to Stop Failing Your Customers: Reduce Ambiguity

Topic Suggestions

Behind the Scenes: Pro Tips for Seamless Knowledge Transfer

From Chaos to Clarity: Streamlining Knowledge for Improved Operations

Fast-Track to Excellence: Unveiling Strategies for Accelerating Employee Proficiency from Day One

Crafting the Ultimate Agent Toolkit: Guide to Exceptional Agent Experiences

Agent Empowerment 101: Unraveling the Secrets to Elevating Agent Experience

Customer Delight Unveiled: Strategies for Transformative Customer Experiences

Unlocking CX Excellence: Blueprint for Elevating Customer Experiences Through Knowledge Management

The Knowledge Revolution: Vision for Future-Ready Knowledge Management

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