Jennifer Riggins
Director of Membership and Strategic Collaborations
Bio Info
Jennifer Riggins, PharmD is the Director of Membership and Strategic Collaborations at phactMI (Pharmaceutical Collaboration for Transparent Medical Information), a non-profit collaboration of pharmaceutical company Medical Information (MI) departments dedicated to supporting healthcare professionals in their commitment to provide quality patient care.
An executive thought leader with deep expertise across Medical Information, Medical Affairs, Medical Communications, and digital innovation, Jennifer works at the center of industry collaboration. She partners with pharmaceutical companies, healthcare professionals, and researchers to improve how accurate, evidence-based drug information is shared and accessed, ensuring that physicians, clinicians, and patients receive the right answers at the right time.
Jennifer is passionate about modernizing medical information through smarter engagement strategies, cross-company collaboration, and customer-centered innovation. She champions bringing the “outside in”, helping Medical Affairs teams better understand how healthcare professionals seek information today, and how pharma organizations can respond with clarity, speed, and trust.
Her work focuses on elevating medical information from a reactive support function to a strategic driver of scientific exchange, transparency, and better patient outcomes.
Previous Interviews
Pharmacy Podcast Network
Accessing Accurate Drug Information | phactMI: Empowering Healthcare Decisions
Topic Suggestions
The Evolving Role of Medical Information in Modern Pharma
Why medical information is no longer just a support desk, but a strategic pillar of Medical Affairs
From Call Centers to Digital Hubs: The Future of Pharma Engagement
How pharmaceutical companies are modernizing the way clinicians access evidence-based answers.
Collaboration Over Competition: Why Pharma Must Work Together
How cross-industry partnerships improve consistency, trust, and patient safety
Keeping Physicians at the Center of Medical Affairs Strategy
Understanding how healthcare professionals actually seek drug information and how to meet them there.
The Customer Experience in Medical Information
Applying CX principles to scientific exchange and medical communications
Data, Digital Tools, and the Next Generation of Medical Affairs
How digital transformation is reshaping medical information delivery and insights gathering
Scientific Accuracy in an Age of Information Overload
Ensuring credible, evidence-based responses in a rapidly evolving healthcare landscape
Medical Affairs as a Strategic Growth Driver
How forward-thinking organizations are elevating Medical Information into a value-creating function.
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