Sonciary Perez
Co-Founder of Quala.io
Bio Info
Sonciary Perez is a Boston-based founder on a mission to change the interaction with customers through fast technology in order to deliver exceptional experiences. She is Co-Founder of Quala.io, the only frontline intelligence platform for B2B SaaS companies that helps them better serve, retain, and upsell customers. With two decades in early-stage B2B SaaS, she has dedicated the last twelve years to focusing on building and scaling pre-and post-sales motions. Ten of those years were at the helm of customer success, services, and support teams.
Before Quala, she co-founded Promoboxx, a marketing technology startup connecting brands with independent retailers to increase awareness of where to buy goods locally. She also serves as a Mentor with Techstars Boston and represents BOSS - Accomplice VC’s syndicate of hundreds of Boston Angel Investors.
Sonci is a well-versed, insightful speaker and is eager to provide customer success leaders and innovators in SaaS businesses with fresh perspectives on how to improve customer health, gain retention, and create expansion to upgrade their company.
Topic Suggestions
Why not investing in customer success software is costing you money
Scaling your company with smart, customer success technology
Customer retention and expansion using SaaS
Newness of evolution in the customer success field
Finding the intersection of technology and humans to scale up a B2B business
Customer success leadership for B2B SaaS
Why seeking perfection as a customer success leader isn't the answer
Determining customer health embracing usage data
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