Sonciary Perez

Sonciary Perez

Co-Founder of Quala.io

Bio Info

Sonciary Perez is a Boston-based founder on a mission to change the interaction with customers through fast technology in order to deliver exceptional experiences. She is Co-Founder of Quala.io, the only frontline intelligence platform for B2B SaaS companies that helps them better serve, retain, and upsell customers. With two decades in early-stage B2B SaaS, she has dedicated the last twelve years to focusing on building and scaling pre-and post-sales motions. Ten of those years were at the helm of customer success, services, and support teams.


Before Quala, she co-founded Promoboxx, a marketing technology startup connecting brands with independent retailers to increase awareness of where to buy goods locally. She also serves as a Mentor with Techstars Boston and represents BOSS - Accomplice VC’s syndicate of hundreds of Boston Angel Investors.


Sonci is a well-versed, insightful speaker and is eager to provide customer success leaders and innovators in SaaS businesses with fresh perspectives on how to improve customer health, gain retention, and create expansion to upgrade their company.

Topic Suggestions

Why not investing in customer success software is costing you money

Scaling your company with smart, customer success technology

Customer retention and expansion using SaaS

Newness of evolution in the customer success field

Finding the intersection of technology and humans to scale up a B2B business

Customer success leadership for B2B SaaS

Why seeking perfection as a customer success leader isn't the answer

Determining customer health embracing usage data

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