Sonciary Perez
Co-Founder of Quala.io
Bio Info
Sonciary Perez is a Boston-based founder on a mission to change human interaction with customers through fast technology, to deliver exceptional experiences by converting day-to-day conversations with SaaS businesses into data that improve the whole business. She is Co-Founder of Quala.io, the only frontline intelligence platform for B2B SaaS companies that helps them better serve, retain, and upsell customers.
With two decades in early-stage B2B SaaS, Sonci has dedicated the last twelve years to building and scaling pre-and post-sales motions. Ten of those years were at the helm of customer success, services, and support teams.
Before Quala, she co-founded Promoboxx, a marketing technology startup connecting brands with independent retailers to increase awareness of buying goods locally. She also serves as a Mentor with Techstars Boston and represents BOSS - Accomplice VC’s syndicate of hundreds of Boston Angel Investors.
Sonci is a well-versed, insightful speaker. Her knowledge will benefit SaaS executives, entrepreneurs, and innovators interested in getting fresh perspectives and learning how to improve product development, deliver excellent customer experiences, grow revenue from the customer base, and reduce customer churn.
Previous Interviews
CHURN.FM
Engagement is not always a clear prediction of retention
Tech Leader Talk
Accelerating business growth using customer success technology – Sonci Perez
The Jeff Bullas Show
Should You Choose One Customer Persona or Several?
The Syntax Show with Jon Tota
Data-Driven Decisions with Sonciary Perez
Topic Suggestions
Why not investing in customer success software is costing you money
Scaling your company with smart, customer success technology
Customer retention and expansion using SaaS
How to build a product that your customers love
Finding the intersection of technology and humans to scale up a B2B business
Understanding customers' needs with frontline intelligence
Developing SaaS products that will make your customers happier
Determining customer health embracing usage data
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